Returns

Return window

14 days from delivery

Condition for return

Items must be sealed and unopened. Opened beauty products cannot be returned for hygiene reasons.

Damaged, faulty or wrong items

Report within 48 hours of delivery, with a photo of the item. Free pickup for faulty, damaged or wrong items.

Change-of-mind returns

Sealed & unopened, within 14 days. The customer pays the courier fee, which is deducted from the refund.

Refund method — Cash on Delivery orders

InstaPay or mobile wallet only.

Refund timing

Within 5–7 working days after the returned item is received and checked.

Non-returnable items

• Opened products
• Used devices
• Gift cards
• Products damaged by the customer
• Items returned with damaged boxes or packaging

Restocking fee

No restocking fee.